1. GENERAL TERMS AND CONDITIONS

The general conditions of this page regulate the rights and obligations of both the company Bayona Petit Tradex Consulting S.L., owner of the domain www.ClimaMarket.eu and hereinafter referred to as ClimaMarket, as well as the client (buyer).

It is essential, to place orders through our website ClimaMarket, the acceptance of the general conditions listed below.

The conditions can be modified by ClimaMarket., at any time and without notice. The only valid conditions will always be those written on this page.

Once you have placed your order through our ClimaMarket website, we consider that you accept and are fully aware of the general conditions, which are fully applicable, unless otherwise derogated in writing by ClimaMarket.

2. ORDER ACCEPTANCE

The customer can make their purchases on the website ClimaMarket provided that they have previously formalized their registration.

Orders can be placed via web or via e-mail by sending an e-mail to admin@ClimaMarket.eu. Order acceptances are strictly limited to the supplies and/or services expressly mentioned in the document. Telephone orders are not accepted.

Online Shop 24/7:

The quickest and most convenient way to place orders is through our online store ClimaMarket. Allowing orders to be placed at any time of the day, every day of the year.

Order by e-mail:

If the customer prefers to place the order by e-mail, your sales representative will help you successfully make your purchase. Our customer service hours are Monday to Friday from 09:30 to 18:00.

Order confirmation.

Once the order has been placed, the Customer will receive a confirmation of ClimaMarket in their registered email account. If you do not have confirmation within 24 hours, please contact ClimaMarket

3. ORDER REVOCATION

Accepted orders may not be cancelled in the following cases:

If 3 days have elapsed from the date of receipt by the buyer of our acceptance.

When the order has been shipped.

ClimaMarket reserves the right to cancel outstanding delivery orders if the purchaser is in total or partial breach of previous contracts.

4. PRICES AND SHIPPING

The client will have access to the prices and offers by accessing ClimaMarket.

ClimaMarket reserves the right to change prices at any time without notice. However, the prices of transactions already carried out will be respected.

If we detect any error in the orders placed, we will contact the customer before sending the order.

Terms of Delivery and Cost of Shipping

The usual delivery time for all shipments is as follows

  • Europe between 7 and 10 working days
  • Spain (Peninsula) between 2 and 3 working days.
  • Spain (Balearic and Canary Islands) between 7 and 10 working days

If for any reason (logistics, stock, etc.) we cannot guarantee these delivery times, we will contact you immediately to inform you.

The transport service includes shipping from our warehouses to the foot of the building. In the event that you need the deliveryman to upload your order to the home, you must specify when processing your order, as this involves an additional cost.

Due to the diversity of the delivery sections and delivery areas, it is impossible to determine them in these terms and conditions. However, the consumer may consult the exact price of each product in the product information sheet.

Orders will be shipped when ClimaMarket has received payment. In no case will the order be delivered without having received the payment.

ClimaMarket will not accept to deliver goods at specific times of the day, all deliveries will be made within a business hours.

Installation conditions

Pre-filled refrigeration, air-conditioning and heat pump equipment or equipment which is not hermetically sealed and which is filled with fluorinated greenhouse gases as defined in Regulation (EU) 517/2014 of the European Parliament and of the Council of 16 April 2014 may only be sold to the end-user where evidence is provided that the installation will be carried out by an undertaking approved in accordance with Article 2.k) and article 3.8 of Royal Decree 115/2017, of 17 February, which regulates the marketing and handling of fluorinated gases and equipment based thereon, as well as the certification of the professionals who use them and which establishes the technical requirements for installations carrying out activities that emit fluorinated gases.

To this end, the dealer of the device must inform the buyer of this legal obligation through the document contained in Part A of Annex VI of the aforementioned regulation and may provide a list of qualified companies or electronic registers or existing databases that collect qualified companies. The reseller shall also deliver to the purchaser two copies of the document in Part B of Annex VI.

For its part, the purchaser of the equipment must, within a maximum period of one year, send the reseller a copy of the document in Part B of Annex VI accrediting the installation by an approved company with personnel certified for this installation.

The purchaser shall keep his copy of Annex VI, Part B, for a period of five years.

From 1 January 2018, the trader shall inform the competent body of the autonomous community concerned, on an annual basis, of the buyers who have not sent the document set out in Part B of Annex VI, attaching a copy of the document in Part A of Annex VI. The seller shall keep at the disposal of the authorities for possible inspection, for a period of five years, both the model in Part A of Annex VI signed and the copy for the seller of the model in Part B of Annex VI.

Non-compliance with the obligations established in this section on the part of both the purchaser and the seller of these devices will be subject to the sanctioning regime provided for in Chapter VII of Law 34/2007, of 15 November, on air quality and protection of the atmosphere.

Specifically, even if the installation was carried out by a qualified company, failure by the buyer to comply with the obligations to deliver Part B of Annex VI accrediting the installation or to deliver it beyond the established deadline will be sanctioned in accordance with the provisions of article 31.1.c) of the aforementioned Law 34/2007, of 15 November.

5. ORDER RECEPTION

The availability of the product and therefore the delivery time may vary depending on the quantity requested, model and brand.

When the Client signs the copy of the delivery note of the merchandise, it will mean the acceptance of the order.

If the product was damaged and was not visible at the time of delivery, the customer must communicate as soon as possible by writing an email to admin@ClimaMarket.eu

6. PAYMENT TERMS

Payment for products supplied by ClimaMarket will be made in cash.

The goods remain the property of ClimaMarket until payment has been received.

Methods of payment

The forms of payment offered by ClimaMarket are as follows:

  • Bank Transfer
  • Credit Card
  • PayPal
  • PayPal Later
  • Other local payment methods depending on customer location

7. RIGHT OF WITHDRAWAL / RETURNS

The customer has the right of withdrawal, which has a period of 14 calendar days from receipt of the product or from the conclusion of the contract in the case of provision of services, without penalties for its exercise.

The consumer or user shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics or functioning.

The customer will be refunded the total amount of the purchase, i.e. the price of the product plus shipping costs, within a maximum period of 14 calendar days from the date on which the customer has informed of the decision to withdraw from the contract, using the same means of payment used by the customer for the initial transaction, unless the customer has expressly provided otherwise and provided that the customer does not incur any costs as a result of the refund. If the customer returns the goods, we may withhold the refund until we receive the refund or until the customer provides proof of return of the goods, such as proof of delivery from the carrier.

The exercise of this right may not be subject to any formality, and the customer is required to return the product in perfect condition without limiting the use of the product (provided that it does not go beyond the mere verification of the good condition and functioning of the product).

On the other hand, the customer will have to pay the shipping costs of returning the goods, having been previously informed of this.

The customer is informed that if the goods are not returned in the same original packaging, they may be subject to depreciation.

The User can cancel the purchase by any accepted means (postal mail, e-mail, telephone, etc.). However, if you wish, you can use the following form.

8. INVOICE

The customer is entitled to receive, free of charge, the invoice in paper and electronic format for the purchase made on our website. In any case, it is the customer who must request it in writing by completing the following web form.

9. WARRANTY

The seller shall be responsible for defects and faults that become apparent in the product within three years of delivery of the product.

During this period, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, efforts that will be free for the consumer and user.

The guarantee is valid in all countries of the European Union.

Damage caused by incorrect handling, maintenance, and installation of the product or any other circumstance unrelated to ClimaMarket is excluded from the warranty.

For more information about after-sales services or commercial guarantees please go to the contact page.

10. TAXES

In general all taxes levied on ClimaMarket products are borne by the buyer.

11. APPLICABLE LAW AND JURISDICTION

Our entity is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4o 1, 28014 Madrid (Spain). For further information: www.confianzaonline.es.

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Conduct, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de- claims/). If the complaints relate to electronic transactions with consumers, or to data protection when they are related to this area, the complaints will be resolved by the Confianza Online Mediation Committee, which is accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

We would also like to remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Any questions?

Any questions?

We will take care of all your doubts. We offer you different contact options.

Send us a message via WhatsApp.

We will respond to your enquiry within 48 hours.

Call us now! We attend you in your language.